Server, PC and Backup Monitoring |  |  |  |
Windows Critical and Security Updates |  |  |  |
Antivirus updates |  |  |  |
Maintenance Night |  |  |  |
Service Desk | Chargeable |  |  |
Remote Support | Limited |  |  |
Monthly Reporting |  |  |  |
Discounted Hourly Rates |  |  |  |
Printer and Network Support |  |  |  |
Monitoring problems fixed |  |  |  |
Third-party Supplier liaison |  |  |  |
Support Response Time Guarantee |  |  |  |
PC Health Checks & Malware Clean-up |  |  |  |
Emergency On-site Support |  |  |  |
Server Hardware Support |  |  |  |
Server Disaster Recovery |  |  |  |
Support Manager |  |  |  |