Service desk
A dedicated service desk your users can reach by email, working to agreed response and resolution targets.
Managed IT Services
Your IT department, fully managed
We act as your complete IT department or as an extension of your in-house team: running the service desk, keeping systems secure and up to date, and helping you plan what comes next.
What you get
More than a helpdesk
A managed service for growing organisations that need a capable IT department, without the cost and risk of building one.
Less downtime
24/7 monitoring spots issues early, so problems are dealt with before they disrupt your teams.
01
Predictable IT spend
A fixed monthly fee makes IT costs simple to forecast and easy to scale as you grow.
02
Security-minded
Patching and access control are part of how we manage your IT, and we can add endpoint protection, email security and more to match your risks. Controls follow the NCSC’s Cyber Essentials requirements.
03
Business continuity
We can add backup, recovery and continuity planning, so an outage doesn’t have to stop your business.
04
Strategic guidance
Regular reviews and a technology roadmap keep your IT aligned with where the business is heading.
05
Agreed service levels
First-response and resolution targets are set out in your proposal and reported on regularly.
06
What's included
What our managed IT services include
Everything you’d expect from a well-run in-house IT department, delivered by a team that scales with you. Extras such as endpoint protection, email security and backup can be added to suit your needs.
Monitoring and maintenance
24/7 monitoring, patch management and routine maintenance across your devices, servers and cloud services.
Cloud and productivity platforms
Day-to-day administration of your email, collaboration and cloud platforms, including users, licences and security policies.
Devices and network
Laptops, desktops and mobile devices kept configured, secured and compliant, alongside your network and Wi-Fi.
Joiners, movers and leavers
Smooth onboarding and offboarding, with accounts, devices and access set up or removed on time, every time.
Strategy and supplier management
Technology roadmaps, IT budgeting and management of your other IT suppliers, so you have one accountable partner.
An extension of your team
Your whole IT department, or part of it
Some clients rely on us as their entire IT department. Others have an internal IT lead and use us to add depth: taking on the service desk, projects, or specialist areas such as security and cloud.
Either way, you get a team that knows your business, clear reporting and regular service reviews, not a faceless ticket queue. On-site attendance can be built into your agreement where it adds value.
Agreed SLAs
First-response and resolution targets are defined in your proposal and reported against.
Dedicated team
Engineers and an account manager who understand your systems, your people and your priorities.
Regular reviews
Service reports and review meetings keep you informed, in control and planning ahead.
What our clients say
“
It’s a breath of fresh air working with LUN, nothing is ever too much trouble. They have helped us extensively with planning our IT provision and keeping it running once we went live. Knowledgeable, professional and supportive, they really understand our business and are a pleasure to work with.
Rose McCarter-Field
Managing Director, Project Recruit
Watch a client story Read our recruitment case studyReady for IT that just works?
Get a free, no-obligation proposal for managed IT, or email our team to talk it through.