A small program is being downloaded to this computer right now. Click one of the links below to download.

1. Choose your Operating system to download the file.

Windows Download	Mac Download

2. Launch the downloaded program. (It may be in your Downloads folder)

NOTE: On Windows 10, it may flash as being insecure in a blue error message. Just click on More Info, and then on RUN ANYWAY on the bottom.

3. Give the 9-digit number to the IT engineer

When you want to end the support session, be sure to quit the program. This ensures your computer cannot be remotely accessed any more until you download and run the program again.