Server, PC and Backup Monitoring | | | |
Windows Critical and Security Updates | | | |
Antivirus updates | | | |
Maintenance Night | | | |
Service Desk | Chargeable | | |
Remote Support | Limited | | |
Monthly Reporting | | | |
Discounted Hourly Rates | | | |
Printer and Network Support | | | |
Monitoring problems fixed | | | |
Third-party Supplier liaison | | | |
Support Response Time Guarantee | | | |
PC Health Checks & Malware Clean-up | | | |
Emergency On-site Support | | | |
Server Hardware Support | | | |
Server Disaster Recovery | | | |
Support Manager | | | |