| Server, PC and Backup Monitoring |  |  |  |
| Windows Critical and Security Updates |  |  |  |
| Antivirus updates |  |  |  |
| Maintenance Night |  |  |  |
| Service Desk | Chargeable |  |  |
| Remote Support | Limited |  |  |
| Monthly Reporting |  |  |  |
| Discounted Hourly Rates |  |  |  |
| Printer and Network Support |  |  |  |
| Monitoring problems fixed |  |  |  |
| Third-party Supplier liaison |  |  |  |
| Support Response Time Guarantee |  |  |  |
| PC Health Checks & Malware Clean-up |  |  |  |
| Emergency On-site Support |  |  |  |
| Server Hardware Support |  |  |  |
| Server Disaster Recovery |  |  |  |
| Support Manager |  |  |  |