Service desk
A responsive helpdesk for tutors, assessors and your central team, working to agreed response times.
Training providers
IT support for training providers
Tutors in workplaces, learners online and funding that depends on accurate data. Our IT support for training and apprenticeship providers keeps your team connected, your learner data secure and your systems ready when auditors or inspectors ask questions.
The challenges we solve
IT built around how training providers work
Training providers balance delivery, compliance and data returns with lean central teams. We bring the managed IT, security and planning we provide to organisations across the UK, shaped around the way you deliver learning.
Tutors and assessors on the move
Secure laptops, mobile access and Teams calling for staff who deliver in workplaces, training centres and online.
01
Learner data and UK GDPR
Learner records often include sensitive details such as health, disability and ethnicity. We put the right access controls, encryption and backup around them.
02
Systems you can rely on
Stable, secure access to your MIS, e-portfolio and the systems behind your ILR returns, and a team that works with your software suppliers when something goes wrong.
03
Evidence when it’s asked for
Clear records of your security controls, backups and access, ready when auditors, inspectors or employer clients ask how learner data is protected.
04
Online safety for learners
Web filtering and monitoring on the devices and networks your learners use, supporting your safeguarding and Prevent duty responsibilities.
05
Cyber Essentials
Employers and public-sector contracts increasingly expect Cyber Essentials. We help you achieve it and keep it.
06
How we help
Managed IT services for training providers
Everything a training provider needs from an IT department, from the helpdesk to cyber security.
Monitoring and maintenance
24/7 monitoring and regular patching across laptops, phones and cloud services, so issues are fixed before they disrupt delivery.
Microsoft 365 and Teams
Email, Teams and SharePoint set up properly for blended and remote delivery, and secured with multi-factor authentication.
Devices for staff and learners
Staff laptops and learner loan devices configured, secured and tracked, so they are ready wherever learning happens.
Joiners, movers and leavers
Quick, consistent onboarding and offboarding for staff, freelance tutors and associates, so access is always up to date.
Cyber security
Endpoint protection, email security, staff awareness training, penetration testing and support to achieve Cyber Essentials and Cyber Essentials Plus.
Our approach
Proven IT support, applied to your organisation
We look after organisations across the UK, from recruitment agencies to charities, and bring the same quick responses, minimal disruption and clear IT planning to training providers.
As an ISO 27001 certified business, we take information security seriously, which matters when you hold learner, employer and funding data.
Learner data protected
Access, retention and backup designed around the personal data you hold.
ISO 27001 and Cyber Essentials
Our own information security is independently certified.
A team that knows you
Engineers and an account manager who understand your organisation and your systems.
Looking for IT support for your training organisation?
Tell us about your team, your learners and your systems, and we’ll put together a proposal that fits the way you deliver.