+44 (0) 203 695 7554

[email protected]

Helpdesk Mon–Fri 8:00–18:00 · Sales 9:00–17:00

LevelUp Networks
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Support

Remote support

Our engineers are ready to help. Follow the steps below to start a secure remote IT support session.

Only start a remote session when asked to by a LevelUp Networks engineer. We will never contact you out of the blue asking for remote access. If in doubt, call us on +44 (0) 203 695 7554 before continuing.
  1. 1

    Download the remote IT support app

    Choose the version for your computer. The download is small and only takes a few seconds.

    Download for WindowsDownload for Mac

  2. 2

    Run the downloaded file

    Open the file from your Downloads folder. Nothing is permanently installed on your computer.

    On Windows, you may see a blue “Windows protected your PC” message. Select More info, then Run anyway.

  3. 3

    Share your session code

    The app will show a 9-digit code. Read it out to your engineer so they can connect. You will be able to see everything they do on screen.

When you have finished

Close the support app to end the session. Once it is closed, your computer cannot be accessed remotely again until you download and run the app for a new session.

Need help?

Our helpdesk is available Monday to Friday, 08:00 to 18:00, excluding bank holidays. Call +44 (0) 203 695 7554 or email [email protected]. Existing clients should raise requests through their usual support channels.