1. Discovery call
We learn how your organisation works, what’s going well, what isn’t and what you need from a new IT partner.
Switching IT provider
Switching IT provider, without the disruption
Changing your IT provider shouldn’t feel risky. We plan every detail of the handover, deal with your current provider directly and keep your team working throughout, so switching IT provider is the easy part.
Is it time?
Signs it’s time to switch IT provider
Most organisations don’t leave their IT provider over one bad day. It’s the slow build-up of small frustrations that eventually costs time, money and confidence.
Slow responses
Tickets sit in a queue, follow-ups go unanswered and your team has stopped reporting problems at all.
01
The same issues keep returning
Problems are patched over rather than fixed, so the same faults come back every few weeks.
02
No proactive advice
You only hear from your provider when something breaks, or when there’s something to renew.
03
Security feels uncertain
You’re not sure whether MFA, patching and backups are in place, or who is checking them.
04
Nobody knows your business
Every call starts from scratch with an engineer who doesn’t know your systems or your people.
05
Poor documentation
Passwords, licences and network details live in someone else’s head, which leaves you dependent on them.
06
How it works
How we take over from your current IT provider
A structured onboarding process means nothing is missed, and nothing is switched off before its replacement is ready.
2. Audit and documentation
We review your devices, accounts, network, cloud services and security, and document everything we find.
3. Handover plan
You get a clear plan and timeline, agreed with you, covering every system, licence and supplier.
4. Access transfer
We work with your outgoing provider to transfer admin access, then reset credentials so only the right people hold them.
5. Go-live
Our service desk takes over on an agreed date, and your team gets a simple guide to contacting us from day one.
6. The first 90 days
We tackle quick wins, close security gaps and meet with you to review how the first three months have gone.
We handle the awkward part
We deal with your old provider, so you don’t have to
Notice periods, handover requests and chasing for passwords can make switching feel like more trouble than it’s worth. We handle those conversations professionally, and only need you involved for the decisions that matter.
If you’re tied into a contract, we’ll plan the move around your notice period, so there’s no gap in support and no overlap you don’t need.
No gap in support
Your current provider stays in place until we’re ready to take over.
A clean handover
Admin access is transferred and reset, so you know exactly who can reach your systems.
Documentation you own
Everything we document belongs to you, so you’re never locked in again.
Thinking of switching IT provider?
Tell us a little about your current setup and we’ll explain how a move to LevelUp Networks would work for you.